Logistics In eCommerce: Meeting Customer Expectations

The global pandemic totally transformed the way we shop.

Not being able to visit shops in person, consumers were forced to order non-essential items online, relying on the services of eCommerce businesses to supply them with everything from household essentials to luxury items.

And with 30.2% of all retail sales in the UK being made online as of November 2022, it’s clear that the demand for online shopping is still there in a post-lockdown world.

Despite the high streets being fully accessible, many people still favour online shopping due to its convenience in their already busy schedules.

While the enduring popularity of the booming eCommerce industry is great news, it’s important to acknowledge that with higher demand comes higher customer expectations.

Customer expectations of eCommerce purchases

Now that online shopping is the norm, we’ve come to expect a certain standard from our delivery services as consumers, no matter how small the business may be.

Customers now take for granted that they will receive:

• Communication with the courier so they know when to expect their delivery
• Order tracking so they can make sure they’re at home on delivery day
• Fast and reliable delivery that matches competitor timelines
• Convenient, hassle-free arrival of their parcel at their doorstep

Especially now, with massive global retailers such as Amazon Prime offering next-day UK delivery, your eCommerce business must be able to compete to survive, even if you specialise in the handling and delivery of large household items like furniture or white goods.

How can your eCommerce company keep up with customer demands?

To keep your customers happy and hopefully turn them into loyal, returning buyers, you must provide a seamless shopping experience, from browsing your products online to the package arriving at their door.

But how can you provide an excellent service every time?

By ensuring the dispatch and delivery end of operations is supported by professional logistics that are tailored to the unique needs of your eCommerce business.

Whether you’re delivering delicate pieces of furniture or large electrical household units, you must have a solid system in place that ensures their order arrives safely and without any hassle.

When the logistics run smoothly, it improves your customer’s overall experience of your business without you having to put in any extra effort directly.

How to improve logistics operations in your eCommerce business

Ensuring your logistical operations run like clockwork allows you to meet the needs and expectations of your valued customers with every single purchase.

The best way to do that is with dedicated workers who handle goods with care and always prioritise excellent communication.

When you partner with Domestic Distribution to deliver your household and white goods, you receive consistent, professional 2-man delivery services that promise a stress-free experience for you and your customers.

Ready to streamline how your eCommerce business operates so you can form deeper connections with your customers?

Request a quote today to get started.