Over time our customers approached us pleading to offer a service of the same high standard but for smaller items so that they could avoid the damages/losses experienced via National Parcel Carriers, such items that do not physically require 2-man but command and need to be handled with the same care and respect such as mirror, glass, artwork etc.
As a result, we introduced an Economy service and whilst this is only to a Hallway it receives the same high level of service as does with our 2-man.
Again, as with our 2-man service, our main service aim is ensuring a smooth customer journey not just with their purchase but right through to the delivery of what is at the end of the day the consumers ‘luxury item’!
We receive your delivery manifest, or this can be done via EDI for larger shippers.
Our system sends out a notification to the consumer to advise we’ve taken ownership of their order and what to expect from us as a service.
A delivery date and an approx. 3-hour time slot is then offered and sent to the consumer via text and/or e-mail to which they simply accept or decline.
Any declined responses are monitored so that we capture what the consumers’ needs are for their delivery, avoid school runs, business only etc.
At 6pm the night prior to delivery our system texts the consumer with a reminder of their delivery planned for the next day and firms up the 3-hour time slot for them.
Our driver will give the consumer a standard courtesy call 30 minutes prior to delivery or up to an hour if preferred.
Our driver will carry out the delivery to a ground floor.
Before leaving the driver will take an image of the item(s) delivered which is immediately uploaded to our portal.