With the pressure on the Care sector, we introduced a delivery and assembly service carried out by our specialist teams to visit home addresses and provide assembly services for items such as Rise and Recliner Chairs, Adjustable Beds etc.
We pay particular attention to courtesy along with the very sensitive nature of the service being provided. In addition, we provide not only a date but a 3-hour time slot so that carers or family members can plan, this is given at the point of scheduling not leaving it until the day prior to delivery or even the morning of…….
We receive your delivery manifest, or this can be done via EDI for larger shippers.
Our system sends out a notification to the consumer to advise we’ve taken ownership of their order and what to expect from us as a service.
A delivery date and an approx. 3-hour time slot is then offered and sent to the consumer via text and/or e-mail to which they simply accept or decline.
Any declined responses are monitored so that we capture what the consumers’ needs are for their delivery, accommodating dates/times where possible to work with other professionals
At 6pm the night prior to delivery our system texts the consumer with a reminder of their delivery planned for the next day and firms up the 3-hour time slot for them.
Our crew will give the consumer a standard courtesy call 30 minutes prior to delivery or up to an hour if preferred.
Our crew will remove furniture either to another room or even remove for disposal and then carry out the delivery/assembly.
Before leaving the crew will carry out a full test and then take an image of the item(s) delivered which is immediately uploaded to our portal.