We provide a variety of services to suite individual customers, consumers and indeed budgets. We offer modular delivery options from a simple 2-man delivery to a room of choice with no unpack all the way through to a full unpack and assembly service removing all packaging for recycling.
We have an exceptionally low damage record, paying particular focus to careful handling, recognising the urgency of delivery but never taking our eye off ensuring a first-time successful delivery.
Our main service aim is ensuring a smooth customer journey not just with their purchase but right through to the delivery of what is at the end of the day the consumers ‘luxury item’!
We receive your delivery manifest, or this can be done via EDI for larger shippers.
Our system sends out a notification to the consumer to advise we’ve taken ownership of their order and what to expect from us as a service.
A delivery date and an approx. 3-hour time slot is then offered and sent to the consumer via text and/or e-mail to which they simply accept or decline.
Any declined responses are monitored so that we capture what the consumers’ needs are for their delivery, avoid school runs, business only etc.
At 6pm the night prior to delivery our system texts the consumer with a reminder of their delivery planned for the next day and firms up the 3-hour time slot for them.
Our drivers will give the consumer a standard courtesy call 30 minutes prior to delivery or up to an hour if preferred.
Our drivers will carry out the service required, delivery, assembly etc. to the highest standard.
Before leaving the drivers will take an image of the items delivered which is immediately uploaded to our portal.