If you operate an eCommerce or retail business, transporting your products probably requires substantial attention each day. That’s especially true if you’re moving furniture products, electrical products, white goods, or household goods, as these need to be handled with special care.
Third party logistics services can remove the daily hassle of coordinating product shipments and order fulfilment. They’ll streamline the movement of your goods, impress your customers with their speedy and professional delivery, and keep you in the loop with up-to-the-minute delivery data.
Let’s explore how logistics services can move your products faster, improve customer satisfaction rates, and move your bottom line up and to the right.
When it comes to eCommerce and retail, “logistics” refers to the movement of goods from the manufacturer to the warehouse to the end customer. A logistics service provider oversees that movement and ensures goods are transported safely and promptly and reach the customer as expected.
Using a logistics solution makes moving your goods simpler and more streamlined. You have one touchpoint for all of your products’ movements rather than an ad hoc jumble of delivery personnel.
Good logistics services will help you cut costs due to damaged or lost goods. With a reliable logistics service, you’ll get detailed information on your freight’s movement, with checks at every point to ensure no goods have been lost. A professional delivery team will deliver products to your customers with care, reducing the risk of damage and costly replacements.
A positive delivery experience makes a big difference to customers, with 80% of eCommerce customers saying they’d be unlikely to buy from a vendor again if the delivery experience was poor. Using a reputable logistics management company will give your customers the professional, polished delivery experience they expect.
When choosing a third party logistics solution, selecting one with industry expertise is vital. You want a logistics solution that knows how to manage your supply chain and even find ways to improve your process.
A trustworthy logistics solution will feature a warehouse that’s safe and secure. It should also be clean and well-organised, with a knowledgeable staff who are experts at inventory management. How the team tends the warehouse is the same way they’ll manage your goods, so take notice of this critical service offering.
The logistics service you choose should prioritise clear, consistent communication with you whenever you request it (and sometimes, even when you don’t). Look for logistics solutions that give you updates on the whereabouts of your goods as they arrive at the warehouse, info on which goods have been pulled for pick and pack, and up-to-the-minute order fulfilment data when a product is out for delivery.
It’s crucial that your logistics services exhibit professionalism at every point in the supply chain. Whether dealing with manufacturers, other supply chain professionals, or the end customer, they represent your brand. Only work with logistics management services that are a good reflection of your company and your values. Good or bad, the third party logistics professionals you choose will be the face of your brand to many audiences.
Reducing your costs from clunky supply chain management and damaged goods will save time and money on your bottom line. When you work with logistics services that streamline your eCommerce operations and encourage steady repeat business from happy customers, you’ll boost your business again.
At almost every point along your eCommerce supply chain, a reputable logistics solution offers the opportunity to make your business more efficient and cash-positive.
Request a quote from Domestic Distribution to see how we can improve your supply chain process, reduce your spend, and help you build a loyal customer base.