From Click To Doorstep: The Journey Of An E-commerce Delivery Explained

In the age of online shopping, products can be brought straight to your doorstep in just a few clicks. But have you ever wondered about the intricacies behind the delivery process?

From the moment a consumer clicks the “Buy Now” button to the final delivery, each step is carefully orchestrated to provide a seamless customer experience.

Ready for an overview of the delivery journey we offer at Domestic Distribution?

Let’s dive in!

1. Order Placement and Processing

After a customer’s order has been verified and logged in your system (preferably supported by a good inventory management strategy), you can pack and clearly label your product, ready to be handed over to our expert team.

Tip: A good order processing technique can really set the stage for a smooth delivery process. If you need any advice on this, our team will be happy to share their insights!

2. We Receive Your Delivery Manifesto

After your items are packed and labelled, our team will be on hand to initiate the delivery process.

After receiving your delivery manifest (for larger shippers, this can be done through Electronic Data Interchange), our system sends out a notification to the consumer to advise them that we’ve taken ownership of their order and what to expect from us as a service.

To ensure accurate information transfer, the delivery manifest should contain vital details such as:

  • Order information
  • Addresses
  • Delivery instructions/ Additional information

Tip: Delicate and fragile products should always receive extra padding and cushioning, while larger items may require a 2-man delivery service to ensure successful first-time delivery. If you’re unsure about best practices (or what our team can help you with!), feel free to reach out.

3. Delivery Scheduling

To ensure your customers receive the best delivery experience possible, we offer consumers a delivery date and an approximate 3-hour time slot.

This information is sent to the consumer via text message and/or email, allowing them to accept or decline the proposed schedule. We minimise the chances of missed deliveries by allowing consumers to choose a time that suits their needs.

In the event of a declined response, we’ll also closely monitor this customer’s specific delivery requirements and tailor our services to meet their unique needs (e.g., not attempting delivery during the school run).

To provide further clarity for your delivery, our team will also:

  • Send a reminder to consumers at 6 pm, the day before delivery
  • Provide a courtesy call 30 minutes to 1 hour prior to the scheduled delivery
  • Maintain open and transparent communication throughout the process should any issues arise

4. Delivery

Regardless of the type of delivery service you have selected (1-man delivery or 2-man delivery with additional services), our team will carry out your delivery with exceptional care and attention to detail.

Before leaving the delivery location, our drivers will also take an image of the items delivered. This serves as proof of delivery and is immediately uploaded to our portal, providing both businesses and consumers with a record of the completed transaction.

5. The Customer Experience

Delivery personnel are often seen as the face of your e-commerce brand, which is why our team strives to deliver your brand promise with professionalism, care, and efficiency.

Whether it’s a small package or a large piece of furniture, our team prioritises the safe and secure delivery of your products — regardless of their value.

For us, a natural part of our service is representing your brand in the best way possible and giving your customers the ultimate delivery experience.

Why Choose a Reputable Delivery Service Such as Domestic Distribution?

Selecting a professional delivery service is essential for maintaining customer satisfaction and achieving business success. At Domestic Distribution, that’s why we go above and beyond to exceed your expectations.

To discuss ways to optimise your delivery process from click to doorstep — contact us today.

Domestic Distribution is a leading provider of logistics solutions for retail & e-commerce

Contact us

Domestic Distribution
Units 6 – 8, Bescott Estate
Wednesbury, WS10 7SG

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